Customer Service

Delivery and Returns

We hope you enjoy shopping with Us. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday.

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Skinny Dick's Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Skinny Dick's order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). 

Please allow 10 to 14 days for Us to process your return.

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